Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AVII4012B Mapping and Delivery Guide
Manage aircraft passengers and cargo
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AVII4012B - Manage aircraft passengers and cargo |
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Description | This unit involves the skills and knowledge required to manage aircraft passengers and cargo, including pre-flight briefing, management of passenger safety and comfort during flight, and providing aid and assistance to passengers during an emergency. It also includes the skills and knowledge required to calculate and safely manage an aircraft's cargo (where applicable), including acceptance, handling, labelling, loading, securing and unloading the cargo. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in compliance with the relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) and/or ADF; and aircraft management principles, safety codes and protocols relevant when managing aircraft passengers and cargo.Operations are conducted as part of commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.Work is performed under limited supervision.This unit is nominally packaged at Certificate IV. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | I - Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage passengers during normal operations |
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Element: Manage passengers during an abnormal or emergency situation |
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Element: Manage cargo |
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